West Coast Wilderness Railway values the privacy of individual’s personal information. This Privacy Statement applies to your interactions with the website and discloses our information gathering and dissemination practices as set out in accordance with the Personal Information Protection Act 2004.

These guidelines outline the requirements for transparent collection, appropriate and ethical use and secure storage of personal information and disclosure of personal information.

What is “personal information”?

Personal Information is any information about you where it can be associated to you as an identifiable individual. Personal Information collected and held by us generally includes your basic information such as your name, email address, contact phone number but also includes statistical information such as your post code and area of residence.

We only collect, use or disclose information in circumstances that include where:

  • we have received your consent to do so;
  • it is necessary for our business purposes or is allowed by law;
  • it is necessary for the establishment, exercise or defence of a legal claim;
  • Australian Law or a court/tribunal order; or
  • when a permitted general situation or permitted health situation applies.

How do we collect your information and what do we do with it?

Online browsing
You can access our website home page and browse our site without disclosing personal information. West Coast Wilderness Railway will only record an individual’s email address and/or contact details if they subscribe to one of our newsletters or make a tentative, waitlisted or confirmed journey booking.

Our website utilises “cookies” to record information about your preferences and activities on our website to help us communicate with you more effectively. A cookie is a piece of data that is sent to your browser, which may then be stored on your computer. Cookies generally allow the website you are browsing to interact more efficiently with your computer or enable specific functions within our website for you to make use of. Cookies can also assist with our internet security to assist in keeping you safe on the internet and help us measure the performance of our website.

We may use the information collected about you online to:

  • analyse and improve our website for other users
  • provide you with additional marketing communication on other websites and social media channels as you browse the internet

Subscription Services
We use an online newsletter service, Campaign Monitor, to hold and manage our email newsletter subscriptions. You can opt into our subscription communications online or at any point with any of our staff.

When subscribing, you may provide personal information, such as your name and email address and other statistical information that allows us to ensure the information you receive is relevant to your interests. This may include:

  • your general location and/or postcode
  • your primary interest in travelling with us
  • We use the information collected about you via our subscription services to:
  • communicate updates on the railway with you
  • communicate occasional offers and deals in relation to West Coast Wilderness Railway

Campaign Monitor’s privacy policy can be found here.

Your reservation

We collect personal information in relation to your waitlist, tentative or confirmed reservation in our booking system, CustomLinc. This information is critical in delivering the service that you are purchasing, or wish to purchase, and we are unable to deliver a service without this information.

We will only disclose your personal information if it is necessary for the purpose of providing products or services to you or complying with our legal obligations.

You may request access to your personal information and request that it be corrected at any time. To make this request, please email [email protected].

We use the information collected about you via our booking system to:

  • Hold your booking and provide the service that you have purchased or wish to purchase
  • Electronically confirm your booking details directly to you
  • Electronically communicate pre and post journey information with you
  • Manage any special requests such as dietary requests or other needs

CustomLinc’s privacy policy can be found here.

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